What’s new? • On 9 July 2020, the Financial Conduct Authority (FCA) released its final additional guidance on coronavirus (COVID-19) and safeguarding customers’ funds together with a Dear CEO letter. They are relevant to authorised payment firms and e-money firms. • The FCA states that it continues to be concerned about areas of non-compliance, primarily related to the protection of client funds. It sees inadequacies in safeguarding arrangements, frequency of reconciliations and quality of record-keeping. • The Dear CEO letter reminds firms of their compliance obligations, as set out in the Payment Services Regulations 2017 and the Electronic Money Regulations 2011. The letter also points out that the FCA extended its Principles for Business in 2019 to include payment services and electronic money.
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